Frequently Asked Questions
Everything you need to know about your personalized style journey.
How long does shipping take for personalized items?
Since each piece is custom-made to order, please allow 3-5 business days for production before your order is shipped. Standard shipping typically takes an additional 5-7 business days.
Can I return a product with my initials on it?
Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective or we made an error in the customization process.
What materials do you use for your jewelry?
We use high-quality materials including 18k Gold Vermeil, Sterling Silver, and premium stainless steel to ensure your initialled pieces are durable and tarnish-resistant.
Can I change my personalization after placing an order?
We begin our production process quickly. You have a 2-hour window after placing your order to request any changes to the initials or text by contacting our support team.
Do you offer international shipping?
Yes, INITIALLED ships worldwide! International delivery times vary by location, typically ranging from 10 to 21 business days depending on customs processing.
How should I care for my personalized accessories?
To maintain the shine of your items, avoid contact with perfumes, lotions, and water. Store your pieces in the provided INITIALLED pouch when not in use.